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Our Returns Policy
At MHCollectionUK, we want you to be completely satisfied with your purchase. We understand that sometimes an item may not fit perfectly or meet your expectations once it arrives. To ensure a smooth process, we have established a clear return and exchange policy that reflects our commitment to quality and customer service. By shopping with us, you agree to the procedures outlined below, which are designed to protect your purchase while maintaining the integrity of our premium inventory. We handle every return request with the same care we put into our designs, ensuring that your experience with our Wolverhampton-based team remains positive even if a garment isn’t the right fit for you this time.
Returns and Exchanges
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mhcollectionuk.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mhcollectionuk.com and send your item to: Office 710 85 Dunstall Hill Wolverhampton WV6 0SR
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: Office 710 85 Dunstall Hill Wolverhampton WV6 0SR.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@mhcollectionuk.com for questions related to refunds and returns.